If you have forgotten your username and/or password or are experiencing a 691 error, please call our general enquiries number on 0870 120 8011.

We are unable to provide usernames and passwords by email.

Usernames and passwords can only be provided to the main account holder.

Supanet software support

0870 830 3291

Calls charged at the national rate.

Lines are open Monday to Friday, 9am to 6pm, Saturday 9am to 3pm

Email: softwaresupport@supanet.net

If you have any queries regarding your Supanet bill, please telephone:

0845 120 4473 (local rate)

Please note: This number is for billing enquiries only and staff will not be able to answer technical or set-up questions.

Lines are open from 9.00am to 6pm, Monday to Friday

Calls to this number are charged at local rate.

Email: salessupport@supanet.net

Broadband address/number change

If you wish to inform us of a change of address or telephone number, please contact:

0800 138 3317

This is a freephone number. Lines are open Monday to Friday, from 9am to 6pm.

Email: addresschange@supanet.net.uk

Email: bbsupport@supanet.net.uk

Please address all enquiries to the relevant department below. We will get back in touch with you as soon as possible:

Corporate enquiries

Hosting, connectivity and corporate sales: Please visit Supanet Business for information about our internet and e-business solutions.

Editorial and content

Editorial enquiries, or content partnerships:

Please email editor@supanet.net

Sales and marketing

Advertising on the Supanet website:

Please contact the marketing team at marketing@supanet.net

Dial-up new customer support line

If you have a query relating to a new dial-up account, please contact:

0870 830 3227

Calls to this number are charged at the national rate. Lines are open Monday-Friday 9.00am-6.00pm only.

Email: support@supanet.net

Please note: The new customer support line is only for customers who have registered for a dial-up account within the last 30 days. Consultants on this number are unable to answer queries from customers who have held an account for more than 30 days. If it is more than 30 days since you registered, please contact the general support number.

Hosting support

0870 830 3215

Calls charged at the national rate.

Lines open Monday to Friday, 9am to 6pm

Email: support@pulsewebhosting.com

You can contact the Supanet sales team by telephone by calling this freephone number:

0800 915 8188

Lines are open Monday - Friday 9am - 7pm.

Please note this is a sales line only. Agents will not be able to answer questions of a technical nature nor will they be able to handle billing enquiries.

Supanet Talk support

0870 830 3122

Calls are charged at the national rate.

Lines are open Monday to Friday, 9:00am to 6:00pm

Email: talksupport@supanet.net.uk

My email isn't working..

If you are having trouble using Supanet's email, first check the settings appropriate to your account.

If these are correct and email is not listed as being down, you will need to contact our technical support team at support@supanet.net.

Whom do I contact about advertising on the Supanet site?

For all commercial enquiries, please contact our marketing team at marketing@supanet.net.

How do I supply content to the Supanet site?

We are always looking for new and interesting content partnerships that will be of interest to Supanet users.

In the first instance, please forward details to the editor at editor@supanet.net.

I wish to cancel my Supanet account. What procedure do I need to follow?

If you wish to cancel any of your Supanet services, please call this number:

0800 915 8183

Lines are open 9am - 7pm Monday to Friday.

STADYL Building,
Corner Them.
Dervis-Florinis Street,
CY-1065 Nicosia,
Cyprus