Username, password and error 691 enquiries
If you have forgotten your username and/or password or are experiencing a 691 error, please use the following numbers:
Dial up customers please call 0906 201 2211
Broadband customers please call 0906 201 0090
Lines are open 24/7. Calls to these numbers are charged at £1 per minute.
We are unable to provide usernames and passwords by email.
Usernames and passwords can only be provided to the main account holder.
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