Outlook Express

Frequently Asked Questions

I cannot send/receive emails using Outlook Express but can with webmail?

Check that you have the correct settings listed in Outlook Express.

Open Outlook Express (when offline) and click on "Tools", then click on "Accounts" and then "Mail".

When you click on "Servers", check the details are correct.

In addition, make sure there is an entry in the "Account Name" and "Password" field. If you are still having problems, please contact our customer support team.

What are my pop server settings?

If you are having trouble sending and receiving email, it is advisable to check your pop server settings.

Check that they correspond to the following:

Server type: POP3

Incoming Mail Server: pop.supanet.com

Outgoing Mail Server: smtp.supanet.com

I can't connect to dial-up with Outlook Express, but can connect via Internet Explorer?

First, check your internet settings by clicking here.

Additionally, check that you have the correct settings listed in Outlook Express.

Open Outlook Express (when offline) and click on "Tools", then click on "Accounts" and then "Mail".

When you click on "Servers", check the details are correct.

In addition, make sure there is an entry in the "Account Name" and "Password" field. If you are still having problems, please contact our customer support team.