Managing your account
When you sign up for a supanet webmail account, you have 20MB of email storage space at your disposal, absolutely free. It is unlikely that you will ever approach this limit, especially if you follow our advice on making the most of your storage space.
Monitoring your webmail usage:
When you log on to your webmail, you will be able to see instantly how many unread emails you have, as well as how much of your storage space is currently in use, expressed as a figure and a percentage of the total space available. Check this regularly.
Removal of deleted email:
The best way to maximise the amount of storage space available to you is to delete unwanted emails from your inbox.
When you delete an email it is transferred to your 'Deleted Items' folder. These emails are still taking up a part of your storage space despite no longer being in use.
Therefore, at the end of each email session, all the emails in your 'Deleted Items' folder are removed, allowing you more space for the emails you do want to keep.
Removal of email after 60 days:
As well as your Deleted Items folder being emptied at the end of each session, any emails that have been in any of your folders for 60 days will be removed at the end of this period. We recommend any important emails are archived before this time.
Archiving your email:
If the number of emails stored in your webmail is starting to grow, it might be time to archive.
Just because you have read an email doesn't mean you might not need it again in the future. You could need it for reference or it could have important details on it. This is where archiving would be of use to you. You can archive the complete contents of any of your folders.
If you do not want to archive all of the emails in a particular folder, why not create a new folder, then move the emails you wish to archive into this folder?
To find out more about folders click here.
To archive, just follow these simple steps:
Click on 'Options' in the top navigation bar. Click on the 'Archive' link. This will take you into the archive section.
You will now see a list of your folders. Select the folder you wish to archive by ticking the box to the right of it.
Now click the 'Archive' button. A box will pop up asking you if you wish to open the file or save it to your computer. Click 'Save'. You can now save the archive file to a location of your choice on your computer. You can change the file name from the default if you so wish.
Retrieving your archived email:
You can easily retrieve your archived email in just a few simple steps.
As above, click on 'Options' in the top navigation bar, then the 'Archive' link to enter the archive section.
You now need to search for the file that you previously archived in order to retrieve the messages. As noted above, it is far easier to do this if you have given your archived file a suitable name, especially if you have several archived files.
In the section headed 'View archive', click on the 'Browse' button.
This will allow you to browse your hard drive for an archived file. Once you have located it, highlight it then click 'Open'. You will now see the full path to the file in the box.
Now click the 'View archive' button. All the messages you archived in this file will now be visible to you.
Clicking on the 'From' field for any of the messages allows you to read that particular email. You can also reply to or forward the message, as well as printing a copy of the message off.