PC Security

Frequently Asked Questions

How can I safeguard my PC from viruses?

The simple answer is to buy or download some anti-virus and firewall software and to keep up to date with the latest threats.

Where/how can I get anti-virus software?

Supanet offers a complete anti-virus and firewall solution for just 2.49 per month. You can even try it for free for 30 days.

If you want complete protection for your PC click here.

I keep getting pop-ups whilst browsing the internet. What can I do?

Most pop-up ads are a legitimate way of advertising on the internet.

However, others could be as a result of having your PC infected by adware or spyware.

Information on removing such programs can be found here.

I have received an email asking for my Supanet account details. Is it genuine?

Supanet does not ask for account details by email.

Additionally, Supanet does not send out emails with attachments.

If you receive an email of this nature, delete it.

Please note that Supanet does send out newsletters and offers to customers, along with general information on keeping your connection trouble-free.

My bank has asked for my account details in an email. Should I send them?

No, this may well be a scam known as 'phishing'. For details of this click here.