Technical FAQs
Can I turn off e-safe education?
You can turn off e-safe education by setting the Detection Engine to Disabled (refer to Section 6.2 of the User Manual). Alternatively, if you only want to turn off the screen monitoring aspect or the Web browsing aspect e-safe education, select the appropriate 'off' option in the custom mode settings (refer to Section 6.6 in User Manual).
Can I install l e-safe education on more than one computer?
The e-safe education keycode is valid for three computers. If you want to install e-safe education on more computers you will need to purchase additional keycodes. Please contact Supanet to purchase additional keycodes.
Will you provide periodic updates?
The Guardware Product Update Manager offers you several options for getting periodic software updates. These update options include daily, weekly, or monthly (refer to Section 7.2 of the User Manual). The Guardware Product Update Manager is free and comes installed with e-safe education.
Will e-safe education work for dial -up, cable, LAN, DSL, and wireless connections?
Yes, e-safe education works for all Internet connections regardless of the speed or delivery method.
Can e-safe education save different set tings for different users, such as small children, older children, or parents?
Yes. e-safe education allows you to configure and save profile settings with different type users in mind. Please refer to section 5 of the User Manual.
Will e-safe education filter search-engine searches; e.g. , sex on Google?
Yes, e-safe education filters all the content rendered by a web browser.
How about hotmail.com or other email providers? How can I stop email?
e-safe education blocks any pornographic content delivered in your Web email files, including attachments.
What if I forget my password?
If e-safe education detects that you have forgotten your password it will display a link for you to retrieve your password via email (refer to Section 2.3 of the User Manual).
What if some pictures deemed to be acceptable, are blocked by e-safe education?
If this occurs regularly with a particular website that you know to be acceptable, you can add that Web site address to the White List (refer to Section 4.4 of the User Manual).
If this occurs sporadically across a number of websites or images, you can try decreasing
The image safety criteria by moving the slider to a lower setting; e.g., from Safer to Safest (refer to Section 6.3 of the User Manual).
If the above does not help and you are running e-safe education in Block mode then you may need to switch to Passive Mode (particularly for Screen Monitor) in which e-safe education just logs suspected incidences of pornography without blocking anything (refer to Section 6.6 of the User Manual).
What if some pictures, deemed to be unacceptable, are not blocked by e-safe education?
If this occurs regularly with a particular site, add that Web site address to the Black List (refer to Section 4.4 of the User Manual).
If this occurs sporadically across a number of sites, you can try increasing the image safety criteria by moving the slider to a higher setting; e.g., from Safer to Safest (refer to Section 6.3 of the User Manual).
Why do inappropriate images and videos only seem to trigger once?
On capture of a suspected pornographic screen image, the screen monitoring engine is suspended for 20 seconds to allow the user to remove the image from the screen before it triggers another incident. To avoid excessive processing, video files that are being played are only analysed once per login session. The action taken by e-safe education and the reporting of the incident should be sufficient to deter the user from attempting to play the video a second time.
How often should I check the e-safe education Reports?
It is recommended that you check the Reports once a week to monitor e-safe education activity (refer to Section 4.2 of the User Manual). In Passive Mode the PC is not locked upon detection of a suspect image and so your only method for finding out whether users have been viewing pornographic images is to regularly check the Report Log for triggers. Even in Active Mode the Report Log should be regularly checked to ensure that a user has not attempted to access the e-safe education control panel by guessing your password.
Can I turn off e-safe education?
You can turn off e-safe education by setting the Detection Engine to Disabled (refer to Section 6.2 of the User Manual). Alternatively, if you only want to turn off the screen monitoring aspect or the Web browsing aspect e-safe education, select the appropriate 'off' option in the custom mode settings (refer to Section 6.6 in User Manual).
Can I install l e-safe education on more than one computer?
The e-safe education keycode is valid for three computers. If you want to install e-safe education on more computers you will need to purchase additional keycodes. Please contact Supanet to purchase additional keycodes.
Will you provide periodic updates?
The Guardware Product Update Manager offers you several options for getting periodic software updates. These update options include daily, weekly, or monthly (refer to Section 7.2 of the User Manual). The Guardware Product Update Manager is free and comes installed with e-safe education.
Will e-safe education work for dial -up, cable, LAN, DSL, and wireless connections?
Yes, e-safe education works for all Internet connections regardless of the speed or delivery method.
Can e-safe education save different set tings for different users, such as small children, older children, or parents?
Yes. e-safe education allows you to configure and save profile settings with different type users in mind. Please refer to section 5 of the User Manual.
Will e-safe education filter search-engine searches; e.g. , sex on Google?
Yes, e-safe education filters all the content rendered by a web browser.
How about hotmail.com or other email providers? How can I stop email?
e-safe education blocks any pornographic content delivered in your Web email files, including attachments.
What if I forget my password?
If e-safe education detects that you have forgotten your password it will display a link for you to retrieve your password via email (refer to Section 2.3 of the User Manual).
What if some pictures deemed to be acceptable, are blocked by e-safe education?
If this occurs regularly with a particular website that you know to be acceptable, you can add that Web site address to the White List (refer to Section 4.4 of the User Manual).
If this occurs sporadically across a number of websites or images, you can try decreasing
The image safety criteria by moving the slider to a lower setting; e.g., from Safer to Safest (refer to Section 6.3 of the User Manual).
If the above does not help and you are running e-safe education in Block mode then you may need to switch to Passive Mode (particularly for Screen Monitor) in which e-safe education just logs suspected incidences of pornography without blocking anything (refer to Section 6.6 of the User Manual).
What if some pictures, deemed to be unacceptable, are not blocked by e-safe education?
If this occurs regularly with a particular site, add that Web site address to the Black List (refer to Section 4.4 of the User Manual).
If this occurs sporadically across a number of sites, you can try increasing the image safety criteria by moving the slider to a higher setting; e.g., from Safer to Safest (refer to Section 6.3 of the User Manual).
Why do inappropriate images and videos only seem to trigger once?
On capture of a suspected pornographic screen image, the screen monitoring engine is suspended for 20 seconds to allow the user to remove the image from the screen before it triggers another incident. To avoid excessive processing, video files that are being played are only analysed once per login session. The action taken by e-safe education and the reporting of the incident should be sufficient to deter the user from attempting to play the video a second time.
How often should I check the e-safe education Reports?
It is recommended that you check the Reports once a week to monitor e-safe education activity (refer to Section 4.2 of the User Manual). In Passive Mode the PC is not locked upon detection of a suspect image and so your only method for finding out whether users have been viewing pornographic images is to regularly check the Report Log for triggers. Even in Active Mode the Report Log should be regularly checked to ensure that a user has not attempted to access the e-safe education control panel by guessing your password.