"It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format."
"Design is not just what it looks like and feels like. Design is how it works."Donald Norman on Steve Jobs
"You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality."Donald Norman on Walt Disney
"The artist in me cries out for design."Donald Norman on Robert Frost
"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."Donald Norman on Antoine de Saint-Exupery
"Sometimes I can't figure designers out. It's as if they flunked human anatomy."Donald Norman on Erma Bombeck
"Beauty and brains, pleasure and usability - they should go hand in hand."
"In my opinion, no single design is apt to be optimal for everyone."
"Readers always seem to think that the author has some control over the design of their books."
"User-centered design means working with your users all throughout the project."
"Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone."