"What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros."
"I'm not feeling very well - I need a doctor immediately. Ring the nearest golf course."Jack Welch on Groucho Marx
"A hospital bed is a parked taxi with the meter running."Jack Welch on Groucho Marx
"Never go to a doctor whose office plants have died."Jack Welch on Erma Bombeck
"They certainly give very strange names to diseases."Jack Welch on Plato
"Getting out of the hospital is a lot like resigning from a book club. You're not out of it until the computer says you're out of it."Jack Welch on Erma Bombeck
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
"Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while."
"Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion."
"A strategy is something like, an innovative new product globalization, taking your products around the world be the low-cost producer. A strategy is something you can touch you can motivate people with be number one and number two in every business. You can energize people around the message."
"The Internet is the Viagra of big business."