"The art of effective listening is essential to clear communication, and clear communication is necessary to management success."
"A man's character may be learned from the adjectives which he habitually uses in conversation."James Cash Penney on Mark Twain
"Truthful words are not beautiful beautiful words are not truthful. Good words are not persuasive persuasive words are not good."James Cash Penney on Lao Tzu
"The single biggest problem in communication is the illusion that it has taken place."James Cash Penney on George Bernard Shaw
"Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true."James Cash Penney on Charles Dickens
"I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in."James Cash Penney on Bill Gates
"The best teamwork comes from men who are working independently toward one goal in unison."
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
"The Golden Rule finds no limit of application in business."
"Change is vital, improvement the logical form of change."
"Success cannot come from standstill men. Methods change and men must change with them."