"How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?"
"Life can only be understood backwards but it must be lived forwards."Simon Mainwaring on Soren Kierkegaard
"The only source of knowledge is experience."Simon Mainwaring on Albert Einstein
"Experience: that most brutal of teachers. But you learn, my God do you learn."Simon Mainwaring on C. S. Lewis
"Experience is simply the name we give our mistakes."Simon Mainwaring on Oscar Wilde
"A man who carries a cat by the tail learns something he can learn in no other way."Simon Mainwaring on Mark Twain
"Non-disclosure in the Internet Age is quickly perceived as a breach of trust. Government, corporations and each of us as individuals must recalibrate how we live and share our lives appropriate to the information now available and the expectations of others."
"There is a fundamental shift that social media necessitates in business today - the need to transition from 'Me First' to 'We First' thinking."
"The leverage and influence social media gives citizens are rapidly spreading into the business world."
"Not since the digital revolution in the early '90s has technology placed such a comprehensive burden on business, employees and individuals to reinvent their business plans, services and products, and themselves to keep pace with the changing marketplace."
"Business practices and how we treat the planet are also in desperate need of re-humanization."