"Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships."
"A man's character may be learned from the adjectives which he habitually uses in conversation."Stephen Covey on Mark Twain
"Truthful words are not beautiful beautiful words are not truthful. Good words are not persuasive persuasive words are not good."Stephen Covey on Lao Tzu
"The single biggest problem in communication is the illusion that it has taken place."Stephen Covey on George Bernard Shaw
"Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true."Stephen Covey on Charles Dickens
"I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in."Stephen Covey on Bill Gates
"A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships."
"Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems."
"There are three constants in life... change, choice and principles."
"Every human has four endowments- self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change."
"In the last analysis, what we are communicates far more eloquently than anything we say or do."