"For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce."
"It has become appallingly obvious that our technology has exceeded our humanity."Tom Peters on Albert Einstein
"The typewriting machine, when played with expression, is no more annoying than the piano when played by a sister or near relation."Tom Peters on Oscar Wilde
"Any sufficiently advanced technology is indistinguishable from magic."Tom Peters on Arthur C. Clarke
"The world is very different now. For man holds in his mortal hands the power to abolish all forms of human poverty, and all forms of human life."Tom Peters on John F. Kennedy
"I am sorry to say that there is too much point to the wisecrack that life is extinct on other planets because their scientists were more advanced than ours."Tom Peters on John F. Kennedy
"Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You."
"Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures."
"Excellent firms don't believe in excellence - only in constant improvement and constant change."
"Communication is everyone's panacea for everything."
"Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!"