"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
"Whenever you find yourself on the side of the majority, it is time to pause and reflect."Zig Ziglar on Mark Twain
"The hardest thing to understand in the world is the income tax."Zig Ziglar on Albert Einstein
"There are no secrets to success. It is the result of preparation, hard work, and learning from failure."Zig Ziglar on Colin Powell
"Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all."Zig Ziglar on Dale Carnegie
"If there is anything that a man can do well, I say let him do it. Give him a chance."Zig Ziglar on Abraham Lincoln
"Your attitude, not your aptitude, will determine your altitude."
"Expect the best. Prepare for the worst. Capitalize on what comes."
"I've always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best."
"I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles."
"If you learn from defeat, you haven't really lost."