Metrolink Antisocial Behaviour Boost
Ongoing work to stamp out antisocial behaviour on Metrolink has received a double boost
22:21 21 May 2018
New measures to clampdown antisocial behaviour and improve passenger safety has received a double boost.
All KeolisAmey Metrolink’s customer service representatives are now using body worn video cameras, which Chris Jackson, Service Delivery Director at KAM, says “provides tangible backup in confrontation situations. It helps moderate behaviour, and making customers aware that recording is in progress often de-escalates a situation.”
High visibility signs are also being rolled out to warn potential troublemakers that their action will be caught on CCTV.
Cameras worn by CSRs will be used to support their day-to-day work, which includes revenue protection, customer care and security. Recorded high quality footage can be used to assist in criminal investigations and provide evidence for prosecution.
Deputy Mayor for Policing and Crime, Bev Hughes, said: “It’s really important that every member of our community feels safe to travel without being intimidated or unduly concerned by the behaviour of others and these measures will reassure them that we take their safety and security extremely seriously.
“It also sends the message to those committing crime and antisocial behaviour on our transport network that we are always watching.
“Public transport is a safe way to travel and tactics such as this, which further boost safety and security, help us to reinforce and maintain that.”