11:22 09 May 2013
The banking industry is faced with the unique challenge of trying to meet customer needs while also maintaining branches which may become unnecessary in the future.
Some banks are apparently considering putting in a machine that would display a video screen and allow consumers to have a direct link to a video chat with one of the bank representatives in a call centre.
Imagine what the future of loans might become with technology. Many people are already able to obtain their vehicle loans right over the internet in a matter of day or two, perhaps even within just a few hours. It seems much more likely that the future of loans will continue along this path, rather than the branch bank path.
What could be expected with digital loans?
Digital loans may never totally eclipse the traditional method of meeting with the banker, but it’s a possibility with some interesting benefits that banks may seriously consider.
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