Complaints generate improved Coronerâ€™s process
Reports of issues have helped make improvements with PPI and now with inquests.
11:16 27 July 2013
Payment Protection Insurance (PPI) has been being investigated for claims that people were paying for the service without having signed up for it, and in some cases weren’t even eligible to receive the service.
Recently attention on standards for coroners has been reviewed after receiving complaints that they have had to wait years for a hearing, it has been reported.
The new proposed measure will mandate that inquests are completed within six months with few exceptions. Improved training for all coroners is also a part of the change from the complaints that were filed.
PPI also changed after complaints were investigated. Here’s a few of the differences for the PPI issue:
- Improved clarity in communication. Customers were often confused about what PPI actually covered and whether or not it replaced actual income. Guidelines were created to ensure that customers were given accurate and clear information so they could make the best decision.
- Resolution for those who were not eligible. Similar to the proposed resolution with the coroner’s timeframe, the PPI issue delivered a solution to the immediate issue. Those who had paid for services they didn’t request, or didn’t qualify to receive were encouraged to submit a claim to receive their money back.
These are the most crucial changes for the PPI issue, and can be applied to a variety of situations. Customers desire a solution to the immediate concern and an improved process for those who will use the product or service in the future.