GoodSAM AI Safety Technology Used by Cheshire Police
GoodSam technology, which is currently being used by Cheshire Police, helps in saving lives and rescuing women in danger.
18:18 24 March 2022
Cheshire Police has begun using live video streaming and location tracking software for emergency calls.
The GoodSam Instant Help platform helps the police enhance the way they manage and respond to emergency calls by allowing the caller to live stream what they can see taking place in front of them. The technology uses artificial intelligence that enables 999 call takers to locate the caller and open their smartphone camera.
Cheshire Police launched the technology following the release of £300,000 from the government's Safety of Women at Night Fund.
Chief Inspector Claire Jesson said: "It is a piece of kit which sits within our control room. It gives us the ability for live GPS tracking of callers and a FaceTime link. The victim will call 999 in the normal way, and we can send them a text message, on their phone, and they click on a link which says it is from Cheshire Police.
"It will be either a link to location, so for example if someone rang and said 'I'm lost, I'm really frightened. I don't know where I am', you can get a pinpoint GPS location as to where they are. It shows up on a map on the screen, which is brilliant. We have tested it rigorously and it is really accurate.
"It can also be used as a video. So if an incident is occurring whilst someone is on the 999 call, we can have a live video feed to them. If gives a full view of what their phone would show on a FaceTime. It is really impactive for example in cases of domestic abuse.