Hampshire County Council Tech Enabled Care
Hampshire County Council uses technology-enabled care to deliver positive outcomes for people in isolation during the Covid-19 pandemic.
09:50 23 July 2020
Mark Allen, the head of Digitally Enabled Care at Hampshire County Council has shared how his team was able to successfully provide support to vulnerable people amidst the Covid-19 crisis.
Speaking during the Innovation and Independent Living webinar last week, Mark Allen said: "Like all social care authorities, we had to respond to the change in environment and ensure people were discharged from hospital very, very quickly.
Hampshire CC has since expanded its SOS system so anyone going home from the hospital could be given emergency TEC on rapid discharge. "This meant people could go home within two to three hours with some technology and we'd later undertake full assessment," said Allen.
Hampshire CC has also set up a Wellbeing Automated Call Service designed to automatically ask people how they were and if they needed help.
Allen added: "What this meant was we were able to free up our human resources to focus on those who needed help, rather than devoting precious time and human resources to making 50,000 phone calls.
"WACS was set up over the course of five days and it went live the following week, making calls to vulnerable people. We made in excess of over 53,000 calls over the course of two or three weeks."