How Does Social Media Positively Affect Businesses?
Long gone are those days when businesses used to rely solely on the traditional methods of marketing.
18:28 25 August 2021
Not only did they cost more, but they also didn’t quite improve the customer relations. As of now, there are 4.48 billion social media users globally, which makes up almost 57% of the world’s population. Hence, social media has a massive influence on the mindsets of people and therefore, businesses. Among other social media platforms, many businesses also use TikTok to promote their business and as they get TikTok followers with every passing day, they witness a gradual increase in their sales. However, the real question is what role social media plays to make your business the best one out there? Read on to know further!
Improves Customer Experience
With the introduction of social media in businesses, customers are able to post their suggestions about a business. They can also DM or tweet a business regarding their after-sales experience. All of this helps a business to improve customer experience by tailoring their products or services according to their preferences and immediately taking action by reading negative customer feedback to ensure they retain their loyal customers.
Increases Website Traffic
Whenever a business posts about a new product launch, they share a link to that specific product on their website. If a social media user fancies that product, they click that link in order to make a purchase. This allows a company’s website to increase the traffic of their website and most of the time customers tend to purchase more products when actually visiting a site, this generates more sales in return.
Helps in Tracking Competitors
It is quite obvious that every business has some sort of competition. With the presence of social media now, there’s even more competition. But this competition factor is outweighed by the benefits of social media. Businesses can use it to their own advantage to assess what business techniques or social media marketing strategies their competitors are using and what they are lacking to be able to get ahead of the competition down the line.
Setting up an account on any social media platform is absolutely free. Although, you might have to pay for a social media manager if your business is large-scale. However, most of the marketing that you drive through your own content, services, and engagement with your customers doesn’t cost you a penny.
Some businesses like to use the “ad” feature of Facebook, TikTok, or Instagram, but that expense can be easily tailored as well according to your budget and preference. If your social media game is strong, your reach and website visitors will keep increasing.
Builds Customer Loyalty
Engaging with customers, i.e., by replying to them in the DMs, liking their comment, or posting a poll on your story, shows that you truly care about your customers and you’re not all about sales. Later, implementing their feedback in your products and services plays a vital role in the success of a business.
All of this allows your business to build and captivate loyal customers and even inspire potential customers to become your regular ones by the look of your social media accounts.