How to Find an Emergency Boiler Repair Specialist
When your boiler breaks down, it can certainly be classed as an emergency.
17:11 28 July 2021
Facing the prospect of a freezing shower and a cold towel could be the least of your worries. If you’ve got young children, health problems, or you’re a member of the greatest generation, then a broken boiler really can be a dangerous situation.
Before you call out a potentially expensive boiler repair engineer, you could, if you’re comfortable doing so, have a look and see if it’s a minor issue you could repair yourself.
Common boiler issues we get called to that the customer could fix themselves include low boiler pressure, forgetting to turn the thermostat up, the boiler fuse spur being turned off, the air in the radiators, the boiler only needing resetting, frozen or blocked condensate pipe causing the boiler to show a fault.
The last two would probably still need an engineer to visit, but you could try to do a temporary repair in an emergency while waiting for a boiler repair engineer to attend.
Please never take the case off the boiler and never break into the gas supply. It could be very dangerous. That’s gas engineers need to resit their exams every 5 years and have random inspections from Gas Safe. About 50 people still die from Carbon Monoxide poisoning in the UK every year, and the vast majority are due to faulty gas boilers.
If you can’t get the boiler going yourself, don’t worry, that’s what boiler repair engineers are for. However, given the severity of the situation, it can understandably be all too tempting to just call the first company you find on Google or see in the yellow pages without doing any actual research.
Calling out the wrong boiler repair company could leave you with nothing more than a considerable dent in your bank balance, and the boiler could still be broken.
The first thing you should do is ask friends and family if they have any recommendations. If people you trust have had a good experience getting their boiler repaired, then the chances are the company are legitimate, and you should receive a good service.
If you can’t get any recommendations or the company cant fit your boiler repair in as quickly as you need, the next step is to ask Google.
The top parts of your search results will usually be paid ads. Under the ads will be the organic search results. The organic results are the companies that Google recommends based on the query you searched, so they should be a good fit.
A good search strategy to use is problem + location, for example:
You get the idea. You could try a mix of the above search terms, i.e., Emergency boiler repair Croydon, then try searching, Same day boiler repair Croydon, and see if the same company comes up for different search terms. If they do, then they’ll almost certainly be a good fit for your problem.
After you’ve tried a few variations and have 2 or 3 companies you think will repair your boiler, you need to make sure they are legitimate and have good reviews.
If you’ve found them on Google, they should have a Google business page. The page will give you information like where they are based, their phone number, and operating times. Still, it will also display reviews from other customers who have very likely had their boiler repaired by the company.
If a company are dishonest, overcharge or offer a bad service it’s very likely they’ll have bad reviews on Google, when checking the reviews make sure you look for keywords that link to the service you need, it’s no good getting a company with hundreds of reviews for boiler installations when you need an emergency boiler repair.
Now you have a company that comes up for a couple of your search terms, is relatively local, works in your area, and has good Google reviews relative to the service you need. You just need to make sure they’re registered with Gas Safe and qualified to work on gas boiler repairs.
If they’re registered and insured, the last thing to do before calling them is to check out their website. However, suppose. The whole site is built around boiler installations or gas safety certificates but doesn’t mention boiler repairs or an emergency boiler repair section. In that case, they might not be the best company to call for an emergency boiler repair.