19:38 07 February 2018
The customer centre at Norwich City Hall will get a major makeover at a cost of £270,000. The space, which deals with council tax, rent, housing and parking permits, will be turned into a “modern, welcoming and flexible space.” It will feature fixed tablets and free WiFi to further encourage self-service.
The council says more than 20,000 people already manage their parking online, 10,000 customers have customer accounts and more than 70 online forms allow customers to report issues and apply for services.
The centre will be closed for 14 weeks starting on May 7. Alternative arrangements are currently being finalised and a temporary location close to City Hall will be used to serve customers.
Norwich City Council’s cabinet member Matthew Packer said: “The customer centre is in need of refurbishment, and this will be an important milestone in our work to achieve a digital-first customer approach.
“Thousands of customers are already choosing to use our website to access council services, and this new environment will enable more residents to self-serve while still allowing us to provide in-person support for those that need it.”
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