What is Q-commerce Trend, and How Does E-commerce Transform Into It?
Quick commerce or Q-Commerce is the fast and instant version of E-commerce.
23:00 09 June 2022
You probably heard about Q-commerce. Quick commerce or Q-Commerce is the fast and instant version of E-commerce. In Q-Commerce, everything from customer order placement to home delivery happens in less than 2 hours. We already told you about what QCommerce is and what is its benefits. In this post, we want to explain why Q-commerce is a trend now and how E-commerce can use this trend.
Stay with us, and let's dig into Q-commerce World.
Angariium is a simple and smart delivery management software that helps qcommerce businesses manage your fleet and delivery process without any doubt. By using Angariium you have easy access to every feature you need for your managers. You can easily see our demo and test Angariium software by clicking in bellow button.
Also, you can stay in touch with email: Sales@angariium.com
Why is Q-commerce the new trend?
As we said before, in the Q-Commerce industry, everything is about speed. In the Q-commerce world, you can order your dinner's ingredients at 8 PM, receive them at 9 PM (maximum) and cook your food by 10 PM. Technology advancement makes our life easier and changes customers' expectations. Nowadays, people don't want to wait more than one day for ordinary products, and they expect to order and receive fresh products like groceries at the same hour or at least on the same day.
All of these reasons create the Q-commerce era & you should know it has three main differences from e-commerce:
1- Speed: in the Q-commerce industry, all orders have to deliver within 1 or 2 hours after order submission by a customer. This speedy process increases customers' happiness and also your profit.
2- Availability: All businesses have a service time & available hours: as a Q-commerce business, you should be open and at customers' service most of the time. Due to Q-commerce origin (food & grocery market), people use and buy from a q-commerce when they are in a hurry and have very little time, so companies must guarantee availability at any time of the day. Don't forget it's not enough to be open to selling; you have to have an updated inventory database at any time and a good inventory level.
3- Products type: As we know Q-commerce industry started to boom when Covid-19 hit countries across the globe; why? Because of commuting restrictions and quarantine. These new regulations cause many problems for people, especially when providing food, grocery, and ingredients. These products were necessary for families, and they couldn't be delayed. So new circumstances act as a trigger for customers to choose a faster delivery option. But it is an opportunity for other businesses, primarily e-commerce, online shops, and stores, to expand quick delivery habits to other products like books, electronics, etc.
How Can E-commerce change into Q-commerce & why?
The Covid changes our life. It changes the way we work, the way we study, and the way we shop. By starting the pandemic, regulators set extreme constraints on Commuting, making regular delivery types more expensive and complex than ever. These rules and customers' expectations, Caused the quick delivery insane growth. (After Covid, the Q-Commerce industry experienced 20% growth annually)
Everything we said about Q-commerce shows us how vital transforming from E-commerce to Q-commerce is. Your customers are precious, and you have to change your strategies to make them happy & convince them to stay. Also, you are not the only business in the market. Your competitors probably have a new delivery option similar to quick delivery, like same-day delivery or 3-hour delivery. So if you don't want to get behind and lose customers, transform to Q-commerce.
How does an E-commerce transform into Q-commerce?
Many people immediately go for groceries when they hear about Q-commerce, but it's not right. Competition in Q-commerce has led different businesses to implement quick delivery with other products. The cannabis and alcohol industries are two great examples of that.
To transform from E-commerce to Q-commerce, you have to remember these 2:
1- Quick delivery
2- Quick Warehousing
When we talk about how fast a process could be, you have to consider the significant role of software and information technology. Temporary warehousing & quick delivery could not be done without proper software and tools.
Fleet and Driver:
Your new strategy must include your fleet and drivers because it's the most expensive type of delivery across all the businesses. Optimizing drivers' plans & routes allows you to serve at promised service level and control the growing costs.
As we said, the software has a significant role in this transformation. You'd better get familiar with this tool, especially in warehousing and delivery management. Start reading about different software and different service that they provide. The best way to familiarize themselves with proper tools is by browsing software review sites like G2. Product Hunt, etc.
Delivery management software helps you increase the completed delivery number per driver. It means with the same driver number; your business could handle more orders to deliver with supporting your SLA at the same time. With route optimization & increase happy customers by eliminating late deliveries. Experience a simple and paperless management style. Also, the Accurate Fleet Tracking feature answers questions like Where are your drivers now & where they have been within the day, and How many hours have a delivery man worked?
Angariium is an Easy, simple, and affordable delivery management system that covers all your needs.
Changes aren't easy; they need spirit, perseverance, and a plan. You need to plan for three things:
1- Your New management style
As a manager, you must be ready for any new problems, guide your Drivers, and be a leader in the middle of changes. So, to transform into Quick commerce, you have to make a plan to manage the change process. So many things have to change, and it's overwhelming. It would be best to have an accurate and precise schedule to prevent mistakes and loss of customers.
2- Marketing and PR to inform your new services
Informing people is essential. If you make changes and add new services, but people don't know about them, how do you want to attract new customers with your new q-commerce? The first step of marketing is awareness. Try to be aware of your current and probable customers throw marketing campaigns, affiliate marketing, and especially public relations.
3- Tools & equipments
Q-commerce is fast; you need new tools & equipment for warehousing and delivery to provide speed. You might need vast tools, but it depends on your location, product type, expected customer service, etc.
The QCommerce industry is booming. Covid, with all of its disservices, helps Q-commerce grow with changing customers' expectations. Quick E-commerce has three main differences from E-commerce. The most important one is speed. In Q-commerce, businesses must deliver goods to customers within less than 1 hour. The second one is about product types. Before covid, QCommerce was about only fresh products like grocery, fresh food, or products like these, but now, any business can transform from E-commerce to Q-commerce, and their customers would love that. And the last difference is availability.
Changing to Q-commerce is necessary because your customers are your most incredible precious, and by transforming, they will be happy. But transforming is not easy. You have to plan your management marketing and warehousing and use software and tools like delivery management tools.