18:23 14 November 2017
It allowed the once hardware-heavy businesses to save and transfer information using the cloud. The cloud is expected to revolutionise the world of voice, as it did with data.
In a nutshell, cloud telephony is a Hosted PBX or IP Centre. Instead of installing the telephone system locally, it operates in several highly secure external data centres, which are reached by SIP technology. This allows companies to save money because it eliminates the need to invest on an on-site telephone system. It also makes customer relocations and expansions hassle-free.
Due to being cloud-based and just another IT application running on the network, the technology enables a much simple automated management, provisioning, and deployment.
Because of its benefits, the cloud telephony segment is increasing by up to 100% year on year. Driving this growth are its huge operational efficiencies and scalability. Its updates can be applied across the whole customer base, whereas on-premises solutions require on-site updates, which mean delays and increased costs. It also helps that getting started with cloud telephone is very simple because it is an out-of-the-box solution.
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