3 Ways How a PBX System can Help Improve your Toll Free Communications
PBX, also known as Private Branch Exchange, is a great solution for businesses looking to improve communication with their customers at low cost.
11:24 30 June 2020
PBX, also known as Private Branch Exchange, is a great solution for businesses looking to improve communication with their customers at low cost. This is more relevant to businesses that are looking to expand to new avenues, gain new customers and improve their communications overall.
Designed to change the face of business communication completely, A PBX solution opens up a plethora of different opportunities for both the business and their customers. Although it brings to businesses an assortment of benefits, one area where customers stand to gain immensely from a solid PBX hosted solution architecture is the toll free communication system. There’s a reason why companies look at having toll free numbers as important. Their customers want to reach out to them easily. Sure. But a good PBX solution can help businesses enhance their branding, better their productivity and improve customer perception about their business. That being said, here are a few ways in which a PBX hosted solution improves your communication.
A reliable IVRS feature has become part and parcel of a good PBX solution. In fact, it has become the gold standard of toll-free customer communication these days. With smartly configured options, businesses allow customers to help themselves when they call in. These systems are intelligent enough to sort customers out with their requests, whether it be to file a complaint or find out more about how a particular product or service can solve their problem.
A neatly configured IVRS system that sits on the back of a robust PBX solution is a proven way to improve communication: hand your customers the option to get the information they’re looking for without any agent assisting them. If they still can’t figure out something, they can still reach out to your customer agents promptly anyway. On the whole, IVRS is a scalable and flexible way of handling any amount of customers without all the hassle and expenses associated with it. It improves user experience and as a result customer perception about the brand, and as far as businesses are concerned, it helps them cut down operational costs significantly.
Auto Attendant Capabilities
A PBX system is considered effective only if it offers a wide array of features such as professional greetings, music on hold, caller ID, text to speech in addition to various menu options that an incoming caller can choose from. But some systems go even further offering features like a virtual receptionist or auto attendant. With a simple point and click interface for designing the menu, these systems allow you to create an auto attendant that can auto answer incoming calls, play an audio file of your choice etc.
Unified Communications Allow For Seamless Transition of Calls
In an age where the IP networks are fast evolving, PBX service providers are keen on offering unified communications networks to their enterprise customers. What does it mean to these businesses? It means a lot. It basically gives them the ability to integrate their IP-based devices and legacy equipment to a unified network with advanced capabilities as well as provides them access to features including remote provisioning and management- all without the cost involved in setup, administration and maintenance of on-premise systems. Such a unified communication system allows for seamless transition of calls between mobile and wired devices, enabling your users and agents to operate from anywhere. With virtual phone number in place, they will be able to use their mobile phone as a corporate phone extension and give your customers the kind of service expected of your business.
The modern workplace has changed for good. But sadly customer communication systems haven’t caught up and are still lagging behind. Which is why it’s important for businesses to start thinking about using a robust PBX solution to manage their business communication. The benefits are huge and vary from one business to another. But one thing guaranteed of any robust and scalable PBX system is it gives you a proven way to streamline communications and boost productivity at lesser costs. With the right PBX system running your communication system, your business will surely improve its brand/customer perception and engage with your customers in a better manner. After all, measuring customer satisfaction and improving customer service on a continuous basis is a key differentiator that distinguishes between a successful business/brand and a mediocre one. And, it’s worth investing in it, isn’t it?