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Despite being dubbed as one of the most innovative additions to telecommunication technology within the last decade, VoIP remains to be a mystery for some businesses.
Voice over IP (VoIP) uses the Internet to make and receive phone and video calls. It converts analog voice calls into packets of data that travel like other type of data, such as email, over any public or private Internet protocol (IP) network. It allows users to call landlines and cellphones and make computer-to-computer calls.
When used in business, VoIP can add voice to a data network, which can result in reduced cost, improved productivity an enhanced collaboration. Businesses are able to save money because they only have to manage one network instead of two. They will also have the capability to add, move or change phone extensions and locations.
VoIP allows the workforce to use their communication systems anywhere in the world allowing them access to data resources regardless of their location as long as they are connected to the Internet. With unified communications solutions, workers are able to easily collaborate through voice, video chat, web conference and instant messaging by either using each technology individually or all of them simultaneously.
Read more below or checkout our in-depth white paper called What is VoIP
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