19:05 18 December 2017
PBX, which stands for Private Branch Exchange, refers to private telephone network used within a company or organisation. PBX systems allow users to communicate within their company and the outside world.
IP-based PBX systems are considered the game changer in the field of business communications. Using internet protocol, the service has the ability to manage call switching, call routing, and messaging. It also incorporates other useful features, including voicemail and emails as well as auto-attendant along with on-hold music and even remote call management.
The technology also offers added convenience. Users who sign up for hosted IP PBX systems do not need to invest in any type of infrastructure. Service providers make it easier for users to avail advanced voice communication services without initial capital outlay.
The technology also provides solutions for businesses with remote workforces. It offers quick, convenient and affordable voice communication for remotely connected employees. It allows users to use VoIP (voice over internet protocol) from their mobile device just like an app so they can place calls using their mobile internet connection instead of their service provider.
The technology has improved over the years. Service providers now offer nearly 100per cent uptime guarantee and have responsive customer service teams to help businesses stay connected.
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