19:44 28 June 2017
Voice over Internet Protocol (VoIP) has completely revolutionised business communications. The technology works by converting analog voice calls into packets of data, which travels like any other data, such as emails, over public or private internet protocol (IP) network. It allows users to call landlines and mobile phones from anywhere in the world without incurring enormous charges.
VoIP allows business owners to add voice to a data network so they no longer have to maintain separate networks for phones and data. It can also be used to easily add, move or change phone extensions and locations in order to save money and enjoy more flexibility.
VoIP can be used by staff and employees from home or on the road so they can collaborate not just through voice but also through video chat, instant messaging and web conference. Since its inception, VoIP’s sound quality has vastly improved and many larger businesses are now using it to also support real-time, high-quality, affordable call centre applications and more.
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