What’s the difference between a refurbished and a used phone

At first glance, they might seem similar, but there are some key differences worth knowing before you decide.

02:01 19 July 2025

If you’re thinking about changing your phone without spending as much as you would on a brand-new model, you’ve probably come across two main options, refurbished and used. At first glance, they might seem similar, but there are some key differences worth knowing before you decide.

Here, we break down what sets them apart and how that might affect your next purchase.

What it means when a phone is refurbished

A refurbished phone is one that’s been checked over and restored by a manufacturer or a specialist retailer. This process usually involves a thorough inspection, fixing any issues, and making sure everything works as it should. Sometimes, parts like the battery or the outer shell are replaced if needed, so the phone feels almost new.

Take the iPhone 13 as an example. You can find refurbished versions that come with a warranty, which gives you extra peace of mind. Knowing the device has been professionally checked and that you’re covered if something goes wrong is a big plus for many people.

Choosing a refurbished phone is also a way to extend the life of electronic devices and cut down on electronic waste. You save money, but you’re also making a more responsible choice. If you’re looking for a balance between price, reliability, and sustainability, refurbished might be just what you need.

Another factor to consider is the source of your refurbished phone. Many manufacturers, such as Apple and Samsung, offer their own certified refurbished programs. These devices often go through more stringent quality control and may come in brand-new packaging with accessories. Buying from these official sources can provide additional peace of mind compared to third-party refurbishers. However, reputable third-party sellers like Back Market or Amazon Renewed also follow high standards and can offer excellent value.

It’s also worth noting that refurbished phones are graded based on their physical condition. Grades typically range from “Grade A” (like new) to “Grade C” (noticeable wear and tear), allowing you to choose how much cosmetic imperfection you’re willing to accept in exchange for a lower price.

What to expect from a used phone

Used phones, on the other hand, are usually sold directly by their previous owners, without any professional inspection or repairs. The condition of the phone depends entirely on how it was used before. You might come across devices that look almost new, but it’s also possible to find some with visible signs of wear or minor issues.

Buying a used phone can work well if you know what you’re looking for and feel comfortable checking the device yourself. Often, people sell their phones simply because they’ve upgraded, so you can find recent models at attractive prices.

One advantage of the used market is the variety, because you might spot discontinued models, unusual colours, or special editions. Since there’s usually no warranty, it’s worth taking the time to test everything before you buy. If you enjoy searching for bargains and don’t mind putting in a bit of effort, buying used can be a rewarding experience.

When buying a used phone, it's a good idea to meet the seller in person (if possible) and inspect the device carefully. Check for screen cracks, camera function, battery health, and whether the phone is locked to a carrier. If you're buying online, make sure the platform has a buyer protection policy in case the product doesn’t match the description. Marketplaces like Swappa, eBay, or Facebook Marketplace are commonly used, but they vary in terms of buyer safeguards.

Also, ensure the phone isn't blacklisted or reported as stolen. You can do this by checking the IMEI number on free databases online. Taking these precautions can help you avoid unpleasant surprises.

Which option suits you best?

Deciding between a refurbished and a used phone really comes down to your priorities. If you value the reassurance of a warranty and want a device that’s been checked by professionals, refurbished is a safe bet. If you’re after the lowest price and are happy to do your own checks, a used phone could be the way to go.Trusted platforms like Back Market specialize in high-quality refurbished phones that go through rigorous testing and come with clear grading and support. If you’re after the lowest price and are happy to do your own checks, a used phone could be the way to go.

Either way, both options let you save money and give a second life to a device. With a bit of information and clear expectations, it’s easy to find a phone that fits your needs, without overspending or compromising on quality.