PBX stands for Private Branch Exchange,
10:02 01 August 2017
PBX, which stands for Private Branch Exchange, is a system made up of both hardware and software used by organisations to manage internal and external communications. The system connects to communication devices like telephone sets, hubs, switches, and routers.
The most recent PBXs offer new features that help organisations become more efficient and productive. These include:
· Use of more than one telephone line to effectively manage all outgoing and incoming calls.
· Splitting of one single phone like into several lines so organisations do not have to spend more on additional lines.
· Free phone communication within the organisation
· Allows organisations to use Voice over Internet Protocol (VoIP), which offers great features and enhancement that can further bring down call costs.
· Call recording and voicemail features
· Call automation with the use of IVR or interactive voice response
Companies who want to use PBX and VoIP but do not have the means to put in huge upfront investment can sign up with companies that offer PBX service. Such companies offer everything you’ll ever need including hardware, software, installation and maintenance. Hosted PBX services work on the cloud and the service is dispensed through the Internet.