Privacy Policy
Last updated: January 2025. This policy explains how Supatel Limited (“Supanet”) collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller responsible for your personal data is:
Supatel Limited
Trading as Supanet
United Kingdom
Email: support@supanet.com
2. Information We Collect
We may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Name, username, title |
| Contact Data | Email address, telephone number, postal address |
| Technical Data | IP address, browser type/version, operating system, device information |
| Usage Data | Pages visited, features used, time spent, referral source |
| Account Data | Account preferences, service subscriptions, payment history |
| Communications | Correspondence with our support team, forum posts |
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery - To provide, maintain, and improve our broadband, email, hosting, and content services.
- Account Management - To create and manage your account, process payments, and provide customer support.
- Communication - To respond to your enquiries, send service notifications, and (with your consent) marketing communications.
- Security - To protect our Services, detect fraud, and prevent abuse.
- Legal Compliance - To meet our obligations under applicable law and regulation.
- Analytics - To understand how our Services are used and to improve the user experience.
4. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
- Contract - Processing necessary for the performance of our contract with you (e.g., providing your broadband service).
- Legitimate Interests - Processing necessary for our legitimate business interests, such as improving our services and ensuring security, provided this does not override your rights.
- Consent - Where you have given specific consent (e.g., for marketing emails). You may withdraw consent at any time.
- Legal Obligation - Processing necessary to comply with a legal or regulatory obligation.
5. Sharing Your Information
We do not sell your personal data to third parties.
We may share your data with:
- Service Providers - Trusted third parties who help us deliver our services (e.g., network providers, payment processors), bound by data protection agreements.
- Legal Authorities - Where required by law, regulation, or legal process.
- Business Transfers - In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements. Account data is retained for the duration of your active service plus a reasonable period thereafter. Anonymous analytics data may be retained indefinitely.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under UK GDPR, you have the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict
Request restriction of processing in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing.
To exercise any of these rights, please contact us. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies
We use cookies and similar technologies on our website. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
10. Children’s Privacy
Our Services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the “last updated” date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Enquiries
Supatel Limited
Email: support@supanet.com
Phone: 0845 658 0777