Terms & Conditions

1. Definitions

In these Terms & Conditions:

• “Supanet”, “we”, “us”, or “our” refers to Supatel Limited, the company operating the supanet.com website and related services.
• “Services” means all products, features, content, and functionality available through supanet.com, including but not limited to broadband, email, web hosting, and content services.
• “User”, “you”, or “your” refers to any person or entity accessing or using our Services.
• “Content” means all text, images, data, software, and other materials available through the Services.

2. Acceptance of Terms

By accessing or using any part of supanet.com or our Services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Cookie Policy.

If you do not agree with any part of these terms, you must not use our Services.

You must be at least 18 years of age to enter into a contract with us for paid services. Users under 18 may browse our free content but may not register for accounts or purchase services without parental consent.

3. Our Services

Supanet provides the following services, subject to availability and individual service agreements:

• Internet Access - Broadband connectivity services delivered via third-party network infrastructure.
• Email - @supanet.com email accounts with webmail access.
• Web Hosting - Domain registration and website hosting packages.
• Content Portal - Curated news, articles, and information freely available on supanet.com.
• Community Features - Forums (Postboard) and other interactive features.

We reserve the right to modify, suspend, or discontinue any Service at any time, with reasonable notice where practicable. Free services may be withdrawn without notice.

4. User Accounts

Where you create an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorised use of your account.
• Ensuring your account information is accurate and up to date.

We reserve the right to suspend or terminate accounts that violate these terms or that have been inactive for an extended period, in accordance with our account management policies.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit viruses, malware, or any other harmful code.
• Send unsolicited bulk email (spam) or engage in phishing.
• Attempt to gain unauthorised access to any part of our systems or other users’ accounts.
• Upload, post, or distribute content that is defamatory, obscene, threatening, or otherwise objectionable.
• Use our Services for any unlawful or fraudulent purpose.
• Interfere with or disrupt the integrity or performance of our Services.

We may, at our sole discretion, suspend or terminate access for any user found to be in breach of this acceptable use policy.

6. Intellectual Property

All content on supanet.com, including text, graphics, logos, icons, images, audio, video, and software, is the property of Supatel Limited or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may view, download, and print content from supanet.com for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

• Our Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We do not guarantee that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.
• Supatel Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
• Our total liability for any claim arising from the Services shall not exceed the amount you have paid us in the 12 months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

If you wish to terminate your account, please contact us. Upon termination, your right to use the Services ceases immediately. Provisions of these terms that by their nature should survive termination shall survive.

9. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. For material changes, we will make reasonable efforts to notify affected users.

Your continued use of the Services after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.